Phone Calls – Telephone Communication
We know that telephone calls are important to maintaining family contacts. Our tips will help your phone call stay connected and ensure continued phone contact.
Department of Corrections plans to find a replacement of Offender Communications Systems; starting with the existing phone system. In order to include as much customer feedback into the requirements, we developed two surveys.This survey is for the family and friends of the incarcerated. Please click on the survey button to begin the survey.
A seperate Offender survey is being processed for offenders to participate in.
Global Tel* link (GTL) is the offender phone system provider for DOC.
Attention GTL customers The GTL phone number changed to 800-483-8314 on February 26, 2014.
Value Added Communications (VAC) and offenderconnect.com are departments within GTL.
When you receive a call, you hear a pre–recorded message naming the correctional facility and the offender.
Then, you can:
- Accept the collect call
- Deny the collect call
- Set up a prepaid account
If you will be setting up a pre-paid account, the call will be delayed and the offender will be asked to wait at least 30 minutes before trying to call the number again in order to provide you time to establish an account.
OffenderConnect phone call rates:
- 20 minute in–state call:Collect + $3.04 plus tax and Pre—paid is $2.80 plus tax
- Prior to 02⁄12⁄2014, Interstate (Out of State) phone calls have costs $.50 a minute plus tax with a $3.50 connection fee.
NOTICE:After 02⁄12⁄2014, Interstate (Out of State) phone calls will be reduced to $.21 a minute plus tax for pre–paid and $.25 a minute plus tax for collect calls. These calls will be charged per minute up until the call is terminated with a maximum of 20 minutes. There is no connection fee.
Phone call tips:
There is a 20–minute telephone call time limit. Both parties will hear a message at three intervals that tells them how much time remains (2 minutes, 1 minute, 30 seconds). After 20 minutes, the telephone call will automatically disconnect.
- Don’t attempt a three–way call
- Don’t try to transfer the call
- Don’t put the offender on hold
- Don’t use or answer “call waiting”
If you have questions please contact GTL⁄VAC⁄OffenderConnect:
- LIVE Customer Service — 877–650–4249
- Hours of operation:
- Mon–Fri 7:00 am — 11 pm (CST)
- Sat & Sun 8:00 am — 7 pm (CST)
International Telephone Calls
Individual facilities may allow offenders to place international calls if an advance pay account has been established. The offender may ask if this is allowed at his or her particular facility and what procedures need to be followed.
Emergency Contact Needs
All family emergencies must go through the facility emergency messages process at your offender’s location. If you have a death in the family or other emergent need to contact your offender, call the Corrections Counselor. After regular hours, contact the shift officer.
Connect through eMessaging!
All DOC prisons now have an eMessaging capability to send and receive emails utilizing JPay. Offenders' families and friends can write electronic letters. For more information, please view the JPay webpage, or contact JPay directly at www.JPay.com or by phone 1-800-574-5729.