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Red TelephonePrePaid Phone Calls

OffenderConnect services

The offenderconnect.com is a Global Tel* Link (GTL) pre–paid phone service exclusively available to family and friends.

Effective May 6, 2013, the myvconnect.com has not managed DOC Advance Pay accounts.

Anyone seeking to set up or deposit funds into a PrePaid account online will need to go through OffenderConnect. Advance Pay account balances that were established using myvconnect.com will be unaffected and will be transferred to an account with offenderconnect.com.

Pre–paid Account Terminology

“Advance Pay” is an account where an offender can only call the number that is funded.

“Pre–paid” calls are calls where time has been purchased in advance using offenderconnect.com

“Collect calls” are billed to your phone using your carrier’s standard pricing per call.

“Debit Account” refers to an account where an offender can call any number on their Personal Allowed Number (PAN) list.

Global Tel* link (GTL) is the DOC phone system provider for DOC offenders.

Phone call rates:

  • In–State calls: Collect is $3.04 plus tax and a pre–paid is $2.80 plus tax for a 20 minute call.
    • Phone calls are a flat fee for a 20 minute call.
    • Calls cannot be billed per minute.
    • There is no connection fee for pre–paid or collect calls.
  • Out–of– State calls: Collect is $0.25 per minute plus tax and pre–paid is $0.21 per minute plus tax up to 20 minutes.
    • There is no connection fee for pre–paid or collect calls.

Starting a Pre–paid account

Funds are added to Pre–paid accounts (Advance Pay or Debit Account) through OffenderConnect from a credit card.

There will be a service fee added to the transaction. $7.95 is the service fee for an Advance Pay account. $5.95 is the service fee for the Debit account.

The minimum amount that can be funded is $10.00 and up to a maximum amount of $250.00.

If you do not have a credit card or, do not want to pay a service fee, a money order can be mailed to:
Advance Pay Service Department
PO Box 911722
Denver, CO 80291-1722

Funds are normally credited within one day of the money order being received.

Once a Pre–paid account has been established for a specific number, collect calls can not be made by an offender to that number.

Some OffenderConnect portal rules:

  • OffenderConnect login will require that an 8 digit
  • OffenderConnect requires a valid email address
  • OffenderConnect sends an email to confirm successful deposit transactions
  • OffenderConnect does not allow payments from unsaved credit cards

To contact Customer Service regarding questions, issues or complaints pertaining to GTL⁄VAC⁄OffenderConnect dial 1-800-483-8314.

  • Or, talk with LIVE Customer Service — 877–650–4249
  • Hours of operation:
    • Mon–Fri 7:00 am — 11 pm (CST)
    • Sat & Sun 8:00 am — 7 pm (CST)

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