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JPay Services

JPay is a private company the Department of Corrections (DOC) contracts with to provide money transfer and electronic media services for inmates and family and friends of inmates. All prisons facilitate the use of JPay services.

Send Money

JPay's Send Money is a service that lets friends and family of an inmate transfer money directly into their inmate trust account. This is also a service that allows inmates to make their community corrections and restitution payments. You can also fund an inmate's media account so they can spend those funds on kiosk related services, like purchasing music, stamps, etc.

Go to the Send Money page for more information about sending money to inmates. Additional JPay resources can be found below:

Payment Services Fees/Rates

Money Transfer (Education, Funeral, Medical, Postage & Spendable)

Product/Service Rate Amount Applicable Individual
Online $3.95 $0.01 - $20.00 Customer
Online $7.95 $20.01 - $100.00 Customer
Online $9.95 $100.01 - $200.00 Customer
Online $11.95 $200.01 - $300.00 Customer
Phone $4.95 $0.01 - $20.00 Customer
Phone $8.95 $20.01 - $100.00 Customer
Phone $10.95 $100.01 - $200.00 Customer
Phone $12.95 $200.01 - $300.00 Customer
MoneyGram $8.95 $0.01 - $5,000.00 Customer

Cost of Supervision

Product/Service Rate Amount Applicable Individual
Online $3.95 $0.01 - $20.00 Customer
Online $7.95 $20.01 - $100.00 Customer
Online $9.95 $100.01 - $200.00 Customer
Online $11.95 $200.01 - $300.00 Customer
Online $15.95 $300.01 - $500.00 Customer
Phone $4.95 $0.01 - $20.00 Customer
Phone $8.95 $20.01 - $100.00 Customer
Phone $10.95 $100.01 - $200.00 Customer
Phone $12.95 $200.01 - $300.00 Customer
Phone $16.95 $300.01 - $500.00 Customer
MoneyGram $8.95 $0.01 - $5,000.00 Customer

Intersate Compact Payments

Product/Service Rate Amount Applicable Individual
Online $7.95 $100.00 Customer
Phone $8.95 $100.00 Customer
MoneyGram $8.95 $100.00 Customer

Send Email

JPay's Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Because inmates do not have access to the Internet, JPay's email service works differently than your email program at home. Inmates receive their email according to a schedule set by their facility, and emails are subject to screening and delivery rules that apply to traditional mail.

VideoGrams are part of JPay's Email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an inmate.

Go to the Send Mail page for more information about sending messages to inmates. Additional JPay resources can be found below:

Per DOC Policy 450.100 Mail for Individuals in Prison (pdf), all incoming and outgoing correspondence written in a language other than English, including correspondence written in more than one language, will be reviewed. Email will be translated using a translator available on the JPay system.

Communication Services Fees/Rates

Product/Service Rate Amount Applicable Individual
Stamp Packages $2.00 6 stamps Inmate or Customer
Stamp Packages $5.00 20 stamps Inmate or Customer
Stamp Packages $7.50 35 stamps Inmate or Customer
Stamp Packages $10.00 60 stamps Inmate or Customer
Email 1 stamp per email Inmate or Customer
Photo Attachment 1 Stamp per attachment Customer
eCard 1 Stamp per attachment Inmate or Customer
Snap N' Send 1 Stamp per photo Customer
Inbound VideoGram 5 Stamps per 30 second video clip Customer

Buy Music & Media

When friends and family provide funds to an inmate's JPay Media Account, also known as JPay Credits, inmates can purchase electronic stamps, a JPay Player, and buy media, like songs and games. A JPay Player is an agency-approved media player designed to give incarcerated individuals access to music, FM radio, games, and to read/write emails. The JPay Player is similar to a tablet. You can buy a JPay Player for an individual, and/or you can send them JPay credits so they may buy it themselves.

Additional JPay resources can be found below:

Media Fees/Rates

Product/Service Rate Amount Applicable Individual
Songs $0.99 - $2.00 + tax per song Inmate
Albums $9.99 - $22.00 + tax per album Inmate
Movies $0.99 - $7.99 + tax per movie rental Inmate
eBooks Free per book Inmate
Games $0.99 - $12.99 per game Inmate
JP5mini JPay Player (4.3 inch) 69.99 + tax per tablet Inmate or Customer
Replacement JP5mini Power Adapter 15.99 + tax per adapter Inmate
Replacement JP5mini Screen Protector $5.99 + tax per protector Inmate
Replacement JP5mini USB Cable $3.99 + tax per cable Inmate
JP5s JPay Player (7 inch) 129.99 + tax per tablet Inmate or Customer
Replacement JP5s (7 inch) Power Adapter 15.99 + tax per adapter Inmate
Replacement JP5s (7 inch) Screen Protector $5.99 + tax per protector Inmate
Replacement Earbuds $14.99 + tax per set of two earbuds Inmate
Media Credits $3.50 $0.01 - $300.00 Customer

Video Visitation

JPay's Video Visitation service is a virtual way for friends and family to talk face-to-face with an inmate from home using a personal computer.

Go to the Video Visits page for more information about video visitation at the Department of Corrections (DOC). Additional JPay resources can be found below:

Video Visitation Fees/Rates

Product/Service Rate Amount Applicable Individual
Video Visitation $7.95 per 30 minute visit Customer

JPay Help

To open a JPay account, you will need to know the inmate's DOC Number.

Visit JPay's Help Guide for information about registering, billing, managing your JPay account, and more.

Contact JPay

You may also contact JPay with questions in the following ways: