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JPay & Securus Services

New Vendor for Technology Services Notice

DOC has partnered with Securus Technologies to provide a consolidated contract for technology services rather than carrying separate service contracts for individuals for phone services, media, and email services in facilities.

The Department of Corrections (DOC) contracts with JPay and Securus Technologies to provide money transfer and electronic media services for individuals and their family and friends.

Send Money

JPay's Send Money is a service that lets friends and family of an inmate transfer money directly into their inmate trust account. This is also a service that allows inmates to make their community corrections and restitution payments. You can also fund an inmate's media account so they can spend those funds on kiosk related services, like purchasing music, stamps, etc.

Go to the Send Money page for more information about sending money to inmates. Additional JPay resources can be found below:

Payment Services Fees/Rates

JPay Money Transfer (Education, Funeral, Medical, Postage & Spendable)

Product/Service Rate Amount Applicable Individual
Online $3.95 $0.01 - $20.00 Customer
Online $7.95 $20.01 - $100.00 Customer
Online $9.95 $100.01 - $200.00 Customer
Online $11.95 $200.01 - $300.00 Customer
Phone $4.95 $0.01 - $20.00 Customer
Phone $8.95 $20.01 - $100.00 Customer
Phone $10.95 $100.01 - $200.00 Customer
Phone $12.95 $200.01 - $300.00 Customer
MoneyGram $8.95 $0.01 - $5,000.00 Customer

Securus Money Transfers (From family and friends into individual trust accounts)

Money/Transfer Service Type Rate Amount Applicable Individual
Online/Kiosk/Mobile $3.25 $0.01 - $20.00 Customer
Online/Kiosk/Mobile $7.25 $20.01 - $100.00 Customer
Online/Kiosk/Mobile $8.95 $100.01 - $200.00 Customer
Online/Kiosk/Mobile $10.95 $200.01 - $300.00 Customer
Phone/IVR $3.25 $0.01 - $20.00 Customer
Phone/IVR $7.95 $20.01 - $100.00 Customer
Phone/IVR $8.95 $100.01 - $200.00 Customer
Phone/IVR $10.95 $200.01 - $300.00 Customer
Cash Locations (MoneyGram and Other) $6.95 $0.01 - $5,000.00 Customer
Check or Money Order No Cost $0.01 - $300.00 Customer

Send Email

JPay's Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Because inmates do not have access to the Internet, JPay's email service works differently than your email program at home. Inmates receive their email according to a schedule set by their facility, and emails are subject to screening and delivery rules that apply to traditional mail.

VideoGrams are part of JPay's Email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an inmate.

Go to the Send Mail page for more information about sending messages to inmates. Additional JPay resources can be found below:

Per DOC Policy 450.100 Mail for Individuals in Prison (pdf), all incoming and outgoing correspondence written in a language other than English, including correspondence written in more than one language, will be reviewed. Email will be translated using a translator available on the JPay system.

JPay & Securus Communication Services Fees/Rates

Money/Transfer Service Type Rate Amount Applicable Individual
Stamp Packages $2.00 6 stamps Individual or Customer
Stamp Packages $5.00 20 stamps Individual or Customer
Stamp Packages $7.50 35 stamps Individual or Customer
Stamp Packages $10.00 60 stamps Individual or Customer
Email 1 Stamp Per Email Individual or Customer
Photo Attachment 1 Stamp Per Attachment Customer
eCard 1 Stamp Per Attachment Individual or Customer
Snap N' Send 1 Stamp Per Photo Customer
Inbound VideoGram – JPay Contract 5 Stamps Per 30 Second Video Clip Customer
Inbound VideoGram – Securus Contract 4 Stamps Per 30 Second Video Clip Customer

Electronic Message Delivery Distribution

Per DOC Policy 450.100 Mail for Individuals in Prison I.E.3. (pdf), all electronic messages will be distributed within seven business days. The chart below shows the distribution of electronic messages as of Friday, September 30, 2022.

State Corrections Center Earliest Pending Inbound Earliest Pending Outbound Seven Business Days Ago
Airway Heights 9/27/2022 9/27/2022 9/22/2022
Cedar Creek 9/28/2022 9/30/2022 9/22/2022
Clallam Bay 9/29/2022 9/29/2022 9/22/2022
Coyote Ridge 9/30/2022 9/30/2022 9/22/2022
Larch 9/29/2022 9/28/2022 9/22/2022
Mission Creek 9/29/2022 9/30/2022 9/22/2022
Monroe 9/30/2022 9/29/2022 9/22/2022
Olympic 9/30/2022 9/30/2022 9/22/2022
Stafford Creek 9/30/2022 9/30/2022 9/22/2022
Washington - Men 9/30/2022 9/30/2022 9/22/2022
Washington - Women 9/30/2022 9/30/2022 9/22/2022
State Penitentiary 9/29/2022 9/29/2022 9/22/2022

Buy Music & Media

When friends and family provide funds to an inmate's JPay Media Account, also known as JPay Credits, inmates can purchase electronic stamps, a JPay Player, and buy media, like songs and games. A JPay Player is an agency-approved media player designed to give incarcerated individuals access to music, FM radio, games, and to read/write emails. The JPay Player is similar to a tablet. You can buy a JPay Player for an individual, and/or you can send them JPay credits so they may buy it themselves.

Additional JPay resources can be found below:

JPay Media Fees/Rates

Product/Service Rate Amount Applicable Individual
Songs $0.99 - $2.00 + tax Per Song Individual
Albums $9.99 - $22.00 + tax Per Album Individual
Movies $0.99 - $7.99 + tax Per Movie Rental Individual
eBooks Free Per Book Individual
Games $0.99 - $12.99 Per Game Individual
JP5mini JPay Player (4.3 inch) $69.99 + tax Per Tablet Individual or Customer
Replacement JP5mini Power Adapter $15.99 + tax Per Adapter Individual
Replacement JP5mini Screen Protector $5.99 + tax Per Protector Individual
Replacement JP5mini USB Cable $3.99 + tax Per Cable Individual
JP5s JPay Player (7 inch) $129.99 + tax Per Tablet Individual or Customer
Replacement JP5s (7 inch) Power Adapter $15.99 + tax Per Adapter Individual
Replacement JP5s (7 inch) Screen Protector $5.99 + tax Per Protector Individual
Replacement Earbuds $14.99 + tax Per Set of Two Earbuds Individual
Media Credits $3.50 $0.01 - $300.00 Customer

Securus Media Fees/Rates

Product/Service Rate Amount Applicable Individual
Songs $0.69 - $1.99 + tax Per Song Individual
Albums $0.99 - $14.99 + tax Per Album Individual
Movies Free - $9.99 + tax Per Movie Rental Individual
eBooks Free Per Book Individual
eBooks - Premium Free - $14.99 + tax Per Book Individual
Audio Books Free - $19.00 + tax Per Book Individual
Games Free - $8.98 Per Game Individual
Newsstand $5.99 Per Month Individual
Law Library Access Free Individual
JP6 Tablet (Initial Deployment) (7 inch) Free Per Tablet Individual
JP6 Tablet (Fee for Broken Unit) $129.99 Per Unit Individual
Gummy Earbuds with Microphone $14.99 Per Unit Individual
JP6 7” Power Adapter $15.99 + tax Per Unit Individual
Keyboard $19.99 Per Unit Individual
JP6s 7” Screen Protector $5.99 Per Unit Individual
JP6s 7” Tablet Case $5.99 Per Unit Individual
Replacement JP5mini Screen Protector $5.99 Per Protector Individual
Media Credits $3.50 $0.01 - $300.00 Customer

Video Visitation

JPay's Video Visitation service is a virtual way for friends and family to talk face-to-face with an inmate from home using a personal computer.

Go to the Video Visits page for more information about video visitation at the Department of Corrections (DOC). Additional JPay resources can be found below:

JPay & Securus Video Visitation Fees/Rates

Product/Service Rate Amount Applicable Individual
Video Visitation – JPay Contract $7.95 Per 30 Minute Visit Customer
Video Visitation – Securus Contract $4.95 Per 30 Minute Visit Customer

JPay & Securus Help

JPay

To open a JPay account, you will need to know the inmate's DOC Number.

Visit JPay's Help Guide for information about registering, billing, managing your JPay account, and more.

Contact

You may also contact JPay with questions in the following ways:

Securus

To open a Securus account, you will need to know the inmate's DOC Number.

Visit Securus' website for information about registering, billing, managing your accounts, and more.

Contact

You may also contact Securus with questions in the following ways: