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Contact Visiting Program

See the main Contact Us webpage for other Department contacts.

Prison and Video Visits
It is recommended to first try contacting the prison facility where the inmate is incarcerated.

General Questions
For questions about policy and the application processes related to regular prison visits (in person and video), extended family visits, special visits, the appeal process, and minor visits. Note: The statewide visit unit phone number only accepts voicemails.

Statewide Visit Unit
(360) 725-8480 – Voicemail
Transportation & Lodging
For questions about transportation and lodging assistance during your visit.
Family Services Program
Video Technical Assistance
For questions about how to do a video visit, managing your account, and troubleshooting assistance for technical issues related to video visitation.
Securus Help

Phone Calls
We recommend first trying to contact the prison facility where the inmate is incarcerated.

General Questions
For questions about policy related to receiving phone calls from inmates.
Headquarters (HQ)
Emergency Phone Calls
For questions about how to make an emergency phone call related to a critical illness, injury, or death of an inmate's immediate family member.
Family Services Program
Technical Assistance
For questions about setting up and managing a prepaid account to receive calls from inmates, managing your Securus account, international calls, and troubleshooting assistance for technical issues.
Securus Help

Reentry Center Visits
We recommend first trying to contact the Reentry Centers where the inmate is incarcerated.

Visiting Questions
For questions about policy and the application processes related to Reentry Center visits.
Reentry Center Program
General Questions
For general questions, such as inmate Reentry eligibility, concerns, and feedback.
Headquarters (HQ)

Visiting Program Administration

Lorne Spooner , Director for Correctional Services
Liz Hainline , Statewide Visit Specialist
AHCC Visitation
CBCC Visitation
CCCC Visitation
CRCC Visitation
LCC Visitation
MCC Visitation
MCCCW Visitation
OCC Visitation
SCCC Visitation
WCC Visitation
WCCW Visitation
WSP Visitation