The Department of Corrections (DOC) supports incarcerated individuals maintaining ties with family, friends, and the community, and per DOC 450.200 Telephone Use by Incarcerated Individuals, will provide incarcerated individuals access to telephones and reasonably priced telephone services.
- Receiving a Call
- Eligibility & Requirements
- Conduct & Monitoring
- Family Emergency Calls
- International Phone Calls
- Vendor Phone Services
Eligibility & Requirements
Friends & Family
There is no application or verification process that must be completed in order to be eligible to receive phone calls from an incarcerated individual.
All incarcerated individuals are assigned a Personal Identification Number (PIN). Incarcerated individuals must enter their PIN to initiate a phone call and are responsible for all calls made using their assigned PIN. Friends and family do not need to know an incarcerated individual's PIN to fund a phone account.
Custom call features (e.g., 3-way calling, call forwarding) are not permitted.
Incarcerated individuals with hearing and/or speech disabilities, and those incarcerated individuals who wish to communicate with parties who have such disabilities, will have access to a Telecommunications Device for the Deaf (TDD).
Conduct & Monitoring
Incarcerated individuals are provided access to telephones subject to limitations and restrictions to ensure the security and orderly management of the facility, and to protect the public. Incarcerated individuals may not use the telephone system to continue or initiate criminal activity.
Prisons use a monitoring/recording system to enhance security, increase incarcerated individual and public safety, and reduce criminal activity or activity that could threaten the orderly operation of the facility. The DOC protects incarcerated individual's constitutional rights by providing for unmonitored legal phone calls made to a telephone number recognized by the applicable state's bar association. See DOC 450.200 Telephone Use by Incarcerated Individuals for details.
Any violation of DOC 450.200 Telephone Use by Incarcerated Individuals may result in the loss or suspension of telephone privileges.
Family Emergency Calls
Per DOC 450.200 Telephone Use by Incarcerated Individuals, the Superintendent/designee of the prison facility where an individual is incarcerated may permit the incarcerated individual to use a non-PIN State Controlled Area Network (SCAN) telephone line under compelling circumstances, such as family emergencies. These calls will be placed and supervised by employees.
Incarcerated individuals may ask if international calling is allowed at their prison facility, and what procedures need to be followed.