Contact Family Services
See the main Contact Us webpage for other Department contacts.
Monday – Friday
8:00 a.m. – 5:00 p.m.
Physical & Mailing Address
Statewide Family Services
|Carrie Kendig, Family Services Program Manager||(360) 725-8216|
|Michael Eby, NW Region Family Services Specialist
Prisons: CBCC, MCCCW, OCC, WCC | Work Release: Bishop Lewis, Helen B. Ratcliff, Madison Inn, Progress House, Rap House & Lincoln Park, Reynolds
|Caroline Melhuish, SW Region Family Services Specialist
Prisons: CCCC, LCC, SCCC, WCCW | Work Release: Clark County, Longview, Olympia
|William "Bill" Copland, SE Region Family Services Specialist
Prisons: CRCC, WSP, Yakima Women's Overpopulation | Work Release: Ahtanum View, Peninsula
|Gheorghe Turcin, NE Region Family Services Specialist
Prisons: AHCC, MCC | Work Release: Bellingham, Brownstone, Eleanor Chase House, Snohomish
Statewide Family Council Program
|Jeneva Cotton, Deputy Director||(360) 725-8792|
|Rhonda Roberts, Executive Secretary||(360) 725-8208|
|Lisa Flynn, Correctional Program Administrator||(360) 725-8821|
|Suzanne Cook, Family Chair|
|Loretta Rafay, Family Secretary|
Statewide Family Council Representatives
Representatives listed below are family members of inmates whom have been elected to the Statewide Family Council position by majority vote. See the Regional Liaisons for DOC contacts for each prison facility.
Local Family Council Representatives
Representatives listed below are family members of inmates whom have been elected to a Local Family Council (LFC) officer position (Family Chair or Family Secretary) by majority vote. See the Regional Liaisons for DOC contacts for each prison facility.
Other Government Resources
Below are a few contact resources from other Washington State government agencies that may be relevant and/or helpful.
Department of Social & Health Services (DSHS)
|General Information/Ask DSHS||(800) 737-0617
|Alcohol/Drug Use & Mental Health||(877) 301-4557|
|Child Support/Support Enforcement||(800) 457-6202|
Benefits, childcare, housing needs, etc. Replace lost or stolen Quest/EBT card: (888) 328-9271
|Report Abuse & Neglect (Child/Vulnerable Adult)||(866) 363-4276|
Health Care Authority (HCA)
|Apple Health (Medicaid)||(800) 562-3022
Family Help Line
A statewide, toll-free telephone line offered by the Parent Trust for Washington Children (PTWC) non-profit organization. Parenting coaches are available Monday – Friday, 9:00 a.m. – 5:00 p.m., to give individualized support, information and referrals, parenting education and techniques, and assistance with stress reduction and advocacy.
|Family Help Line||(800) 932-HOPE (4673)|
|You will hear a brief instruction message. Press "2" if you would like to speak with or leave a message with a parenting coach, or press "4" if you like to access the parent information line.|