Vendor Phone Services

The Department of Corrections (DOC) contracts with ConnectNetwork by Global Tel Link and Securus Technologies to provide telephone services for family and friends of incarcerated individuals.

• Phone Service Rates
• Scheduling & Receiving Calls
• Prepaid Calls to You (AdvancePay)
• Prepaid Calls to Anyone* (PIN Debit)
• Help & Contact

*Prepaid calls to anyone on the inmate's Personal Allowed Number (PAN) list.

Phone Service Rates

Global Tel Link and Securus provide the opportunity for telephone accounts to be created and funded by friends and family through multiple payment solutions, such as AdvancePay and PIN Debit. These accounts are managed through ConnectNetwork and Securus.

Below are the phone call rates for the Department of Corrections (DOC).

ConnectNetwork Rates

Type of Phone Call	Rate
Intrastate & Interstate Calls	$0.11 per minute plus taxes
International Calls	$1.63 per minute plus taxes/tariffs
Paper bill/statement	$2.00 per use
Third-party Money Transmitter i.e., MoneyGram, Western Union, credit card processing	Exact fee from third-party transmitter passed through directly to customer with no markup

In addition to the phone call rates above, there are also transaction fees for each deposit.

Deposit Method	AdvancePay Fund Prepaid Collect Calls to one specific phone number	PIN Debit Fund an inmate’s phone account for calls to any allowed phone numbers
Website/Mobile App Connectnetwork.com	$200.00 maximum per deposit $3.00 fee per transaction	$200.00 maximum per deposit $3.00 fee per transaction
Automated Phone (Credit Card)	$200.00 maximum per deposit $3.00 fee per transaction (800) 483-8314	$200.00 maximum per deposit $3.00 fee per transaction (855) 706-2445
Retail Store (Cash)	$200.00 maximum per deposit $5.95 fee per transaction	$200.00 maximum per deposit $5.95 fee per transaction
Live Operator (Credit Card)	$200.00 maximum per deposit $5.95 fee per transaction (877) 650-4249	NOT AVAILABLE
One Call (Credit Card)	$1.19 fee per call, plus cost of the call	NOT AVAILABLE

Securus Rates

Type of Phone Call	Rate
Domestic Calls	$0.05 per minute plus taxes
International Calls	$0.05 per minute plus taxes/tariffs
AdvanceConnect or Securus Debit Deposit – Family or Friend Prepaid Service	$2.00 fee per funding event for up to $300 deposit is applied only on deposits from friends and family. Transfers from trust accounts to Securus debit from the incarcerated individuals will not be subject to these fees. *If paid by check or money order, the fee does not apply.
AdvanceConnect Single Call – Family or Friend Prepaid Service	$2.00 per funding event
Federal Cost Recovery Fee	Charged per call based on regulatory direction
Taxes	As required by applicable law or regulation without markup.

Scheduling & Receiving Calls

Scheduling Phone Calls

If you would like to receive a phone call from an inmate it is your responsibility to coordinate with them through other means (mail, email, or visiting, etc.).

Receiving Phone Calls

When you receive a phone call from an inmate, you will hear a pre-recorded message that will identify the facility the call is coming from and name of the inmate whom is calling you. After the message concludes you will have the option to accept or deny the call.

If it is a collect call and you don't have a ConnectNetwork or Securus account, you will be prompted to create one.

If you choose to create a new account, the received call will be delayed and the inmate whom is trying to call you will be asked to wait at least 30 minutes before trying to call your number again in order to provide you time to establish an account.

About Phone Calls

Phone calls are limited to 20 minutes in duration. Both parties will hear a message at two intervals during the phone call to alert how much time remains (1 minute, 30 seconds). After 20 minutes have passed or the available funds balance reaches zero, the phone call will automatically disconnect.

• Do not attempt a three-way call
• Do not try to transfer the call
• Do not put the inmate on hold
• Do not use or answer "call waiting"

See the Phone Calls page for policy-related information pertaining to telephone calls with inmates.

AdvancePay: Prepaid Calls to You

ConnectNetwork's AdvancePay prepaid phone service enables friends and family to create a prepaid collect calling account that allows an inmate to call them. Funds deposited into an AdvancePay prepaid collect calling account can only be used to call the phone number of the person who deposited the funds.

To use AdvancePay, you must create a ConnectNetwork account. See the ConnectNetwork AdvancePay page and/or the ConnectNetwork Help Center for specific instructions and troubleshooting information. You may also Contact ConnectNetwork for customer service assistance.

Quick Facts

• The minimum amount that can be funded to an AdvancePay account is $10.00
• The maximum amount that can be funded to an AdvancePay account is $200.00
• The “Site ID” for all Washington Department of Corrections facilities is 150
• AdvancePay transaction fees and calls will be charged according to the ConnectNetwork Rates
• If you do not have a credit card to fund an AdvancePay account, you may mail a money order
• Funds sent via money order may take several weeks to clear before the phone account can be credited

See the Phone Calls page for policy-related information pertaining to telephone calls with inmates.

PIN Debit: Prepaid Calls to Anyone*

ConnectNetwork's PIN Debit prepaid phone service enables friends and family to deposit funds into an inmate's phone trust account, which allows the inmate to call any phone number on their Personal Allowed Number (PAN) list. Funds deposited using PIN Debit are refunded to the inmate upon request at his/her release, but otherwise cannot be used for any purpose other than phone calls.

To add funds for PIN Debit calls, you must create a ConnectNetwork account. See the PIN Debit page and/or the ConnectNetwork Help Center for specific instructions and troubleshooting information. You may also Contact ConnectNetwork for customer service assistance.

Quick Facts

• The minimum amount that can be funded to a PIN Debit account is $10.00
• The maximum amount that can be funded to a PIN Debit account is $200.00
• The “Site ID” for all Washington Department of Corrections facilities is 150
• Money deposited to an inmate's phone trust account using PIN Debit becomes inmate's property
• PIN Debit transaction fees and calls will be charged according to the ConnectNetwork Rates
• If you do not have a credit card to fund a PIN Debit deposit, you may mail a money order
• Funds sent via money order may take several weeks to clear before the phone account can be credited

See the Phone Calls page for policy-related information pertaining to telephone calls with inmates.

*Prepaid calls to anyone on the inmate's Personal Allowed Number (PAN) list.

Help & Contact

ConnectNetwork

See the ConnectNetwork Help Center if you have questions about phone services, your account, payment, and/or billing. You may also Contact ConnectNetwork using their online email form, or use the contact information below specifically for Washington DOC customers.

ConnectNetwork Customer Service: (877) 650-4249
Monday – Friday, 7 a.m. – 11 p.m. (CST) | Saturday, 8 a.m. – 7:00 p.m. (CST)
Note: This phone number is for friends and family of incarcerated individuals or previously incarcerated individuals.

AdvancePay Prepaid Collect Calling Accounts - 24/7 Automated System: (800) 483-8314

Inmate PIN Debit Prepaid Phone Accounts - 24/7 Automated System: (855) 706-2445

Money Order Information

The below addresses can be used to mail written correspondence to either ConnectNetwork or AdvancePay.

Securus

To open a Securus account, you will need to know the inmate's DOC Number.

Visit Securus' website for information about registering, billing, managing your accounts, and more.

Contact

You may also contact Securus with questions in the following ways:

• Email Securus' Customer Care Team
• Call or mail Securus' Customer Care