Managing the Information Technology (IT) infrastructure for 12 prison facilities, 146 Community Corrections offices, and over 8,000 staff is no small task. As an IT professional at DOC you’ll be presented with a wide variety of challenges, which is one of the things that our current staff enjoy most. As one IT staff member put it, ‘Every day is fun, fast, furious. You have plenty of variety in your position, you never know what to expect.’ This is a common sentiment among DOC IT staff, and this variety comes with ample opportunity to explore and develop your own knowledge and skills.
Our IT department is organized into units including Information Security, Infrastructure & Operations Services, Enterprise Project Management & Business Solutions, Application Infrastructure, and Enterprise Customer Service. The majority of our IT positions are located at DOC Headquarters in Tumwater, a couple miles south of Olympia. However, there are a number of positions located at facilities throughout the state.
As an IT professional at DOC, you’ll enjoy a comprehensive benefits package that includes a retirement plan, medical and dental benefits, and generous paid leave and holidays, as well as promotional opportunities, flexible scheduling options, tuition assistance, and much more!
You’ll have opportunities to test your knowledge and skills in a number of different technologies and disciplines. And you’ll be rewarded with the knowledge that your contributions have contributed to safer communities in Washington State.
Information Technology Units at DOC
Collaboratively working to meet and exceed customer’s requests and expectations as well as contribute to the overall mission of the Department of Corrections through high quality, consistent, timely, and professional IT support at every customer contact.
We achieve this through:
- Developing a proactive, knowledgeable and reliable service at first point of contact, offering advice and support for centrally provided IT services.
- Offering a variety of contact methods to suit our customer’s needs.
- Supporting and developing our staff to ensure we deliver excellent and effective quality service.
- Continually developing and improving our services and processes.
- Taking positive action to maintain a high level of customer satisfaction.
According to staff:
"The unique factor of the DOC IT Help Desk is that you experience a wide variety of the IT world. You deal with computer applications, phones, password resets, etc. and not one specific task. Each day we do something different at the help desk and see different situations come up. The Help Desk is a great spot for someone that has a bit of IT experience and great customer service.”"
"The most rewarding part of the job is being able to help customers/users/staff. We provide a valuable piece in the mission of DOC and keeping our communities staff."
The IT Business Unit was formed in 2001 to assist the Department of Corrections in replacing the Offender Based Tracking System (OBTS), the legacy system of record, with a modern web based application to better support operational needs. The IT Unit serves as the link between Operations and Information Technology.
The unit has four main roles:
- Project Management
- Process Analysis
- Presentations, Marketing, Training and Messaging
- Performance Intervention and Support
According to Staff:
"The IT Business Unit is fast paced and changing day to day. The duties/activities are sometimes not planned and you have to think quick on your feet. It’s most rewarding to deploy new functionality that greatly improves business functions and processes."
Information Technology resources are DOC property, and the Department is obligated to protect them. The Department takes physical and technical precautions to prevent misuse, unauthorized use, and accidental damage to IT resources, including equipment and data. The IT Security Unit ensures IT resource use and access follows state laws, regulations, Department policies and IT Security Standards (DOC Policy 280.310 Information Technology Security).
The primary functions of DOC’s Information Security unit include, but are not limited to:
- Threat Analysis
- Information Systems & Network Security Monitoring
- Disaster Recovery
- Investigation Support
- Incident Initiation & Management
- Vulnerability Testing
According to Staff:
"Every day is fun, fast, furious. You have plenty of variety in your position; also because it is a very large law enforcement agency there are new challenges every day to keep the agency running. You never know what to expect."
Infrastructure and Operations Services supports DOC’s mission ‘To Improve Public Safety’ by ensuring IT systems are operating with 100% uptime. This team’s primary objective is to maintain operational stability of systems/services and make improvements as needed to meet business demand.
- Network Services
- Datacenter Services
- Domain Services
- Voice Services
According to Staff:
"The most rewarding part of the job is ensuring systems are always available and improve those systems by upgrading to newer versions which comes with newer features."